Refund Policy
At Asmaragdus, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our return policy below.
Returns
Eligibility:
Items can be returned within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and with all tags and packaging intact.
Non-returnable Items:
Unfortunately, certain items cannot be returned, including:
• Customized or personalized jewelry
• Gift cards
• Sale or clearance items
How to Return an Item
1. Contact Us:
Please email us at Asmaragdus.post@gmail.com with your order number and the reason for the return.
2. Return Authorization:
Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
3. Shipping the Item:
Pack the item securely and include a copy of your order confirmation. Write the RA number on the package. You are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timing: Please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Exchanges
If you would like to exchange an item for a different size or style, please follow the return process outlined above and place a new order for the desired item.
Damadged or Defective items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and ensure that you receive a replacement or a full refund.
Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Timing: Please allow up to 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Contact
If you have any questions about our return policy, please contact us at:
Email: Asmaragdus.post@gmail.com
4629 Kristiansand, Norway
Thank you for choosing Asmaragdus! We truly value your support and are here to assist you.